πŸ–₯️ EasyStickyNote Technical Support

We're here to help you anytime

πŸ“š Frequently Asked Questions

Q: How do I start the 7-day free trial?

A: After downloading the app, the 7-day free trial starts automatically on first launch. During the trial, you can create up to 3 notes and experience all basic features.

Q: How do I upgrade to premium?

A: Click the "Upgrade" button in the app, then choose a monthly or annual subscription plan. Annual subscriptions enjoy a 20% discount.

Q: What languages are supported?

A: EasyStickyNote supports 27 languages, including Chinese, English, Japanese, Korean, French, German, Spanish, Italian, Russian, and more.

Q: How do I set global shortcuts?

A: In app settings, you can customize the shortcut for creating notes, default is Cmd+Shift+N. Premium users can also set more custom shortcuts.

Q: Will data sync to the cloud?

A: Basic version data is stored locally only, protecting your privacy. Premium version supports iCloud sync, which you can choose to enable.

Q: How do I restore purchases?

A: Click the "Restore Purchases" button on the paywall screen, and the system will automatically verify your subscription status and restore premium features.

Q: What image formats are supported?

A: Supports common image formats including JPG, PNG, GIF, WebP, etc. Premium version also supports web image links.

Q: How much storage space does the app use?

A: The app itself uses about 50MB of storage space. Note data varies based on usage, typically each note uses a few KB to a few MB.

Q: How do I cancel my subscription?

A: You can cancel your subscription in App Store subscription management, or through System Settings > Apple ID > Subscriptions.

πŸ“– Tutorials

πŸš€ Quick Start

Learn how to get started with EasyStickyNote quickly

View Tutorial

🎨 Using Templates

Learn how to use the rich template library

View Tutorial

⌨️ Shortcut Settings

Configure global shortcuts to boost efficiency

View Tutorial

☁️ Data Sync

Set up iCloud sync functionality

View Tutorial

πŸ–ΌοΈ Image Notes

Create and manage image notes

View Tutorial

πŸ’Ύ Data Backup

Backup and restore note data

View Tutorial

πŸ“ž Contact Us

πŸ“§ Email Support

Technical Support: dabufan@gmail.com

⏰ Service Hours

Response Time: 24 hours

Supported Languages: Chinese, English

Supported Platform: macOS 13.5+

πŸ”„ Version Information

Current Version: 1.0

Minimum System Requirements: macOS 13.5

Last Updated: September 2024

App Size: About 50MB

Supported Architecture: Intel x64, Apple Silicon (M1/M2/M3)

Xinq Lee

Independent Developer